Indicators on empire today corporate office phone number You Should Knowwe know your time and energy is efficacious and have an understanding of the reason on your annoyance. We’d like to achieve out to you personally to debate your fears, but we could’t Find your account. Be sure to Get in touch with us at customersupport@ empire-today.com so we may possibly examine this more.
Complete waste of your time, and the tile appears to be terrible! The initial tile we experienced looked better than this occupation!! Carpet installation went wonderful and pleased with it.
We regret to hear that the tile installation did not fulfill your expectations. Your fulfillment is vital to us, and we’ll be adhering to up with you shortly to debate a resolution.
We’re sorry to listen to with regard to the deficiency of adhere to up that you just’ve acquired. We’d like to help further more but we are able to’t Identify your account. You should mail an email to customersupport@ empiretoday.com using your Speak to data, and we’ll get in touch with you to deal with your fears.
He was right, the stairs search excellent!! They labored nicely to the evening (until soon after seven PM) to finish The work. They started late and The work was incredibly professionally performed for an incredibly sensible selling price. The only real cause I give them four stars is for becoming late without warning. In any other case, they exceeded anticipations for the price stage.
At that time, I had been completely perplexed and contacted the number 1-866-588-0124 associated with the textual content concept. Immediately after Talking to that man or woman, I used to be presented a service ticket number 1-3289601117. In the meantime, in excess of an hour or so and also a fifty percent afterwards, I even now haven't heard back from anyone. The two my spouse and I took off get the job done today to accommodate the installation. We needed to sleep at my daughter’s household previous evening mainly because per Empire’s instructions, we broke down the Bed room sets. My household has long been entirely disassembled for this installation. This really is an horrendous inconvenience which I expected could be for in the future only. Soon after consistent contacting to Empire, they promised to perform the installation on Saturday, July 7, 2018. They cancelled yet again on Saturday morning immediately after sending affirmation email messages. They blamed the warehouse without any out there elements this time. To date, following 72 several hours, Tommy the Preliminary profits particular person continue to has not returned our calls or manufactured any this kind of apology or promise to repair this nightmare!
August 2, 2017 at 1:54 pm We Employed Empire Today to put in carpet inside our office, On July 18, 2017. They obviously took a deposit for our buy and scheduled installation. The main group of installers came and determined they did not choose to do the job, since we're a corporation that actually works, they must function all-around us. We available to maneuver the many furnishings ourselves in an effort to get The work accomplished, They simply walked off The work, stated it wasn't ready and still left. We identified as our salesman and informed him what occurred, he explained the installation team informed him it was not ready. The salesman realized when he arrived to our company that we might be working and the installation would have to be done office by office, the salesman claimed his installers would transfer the home furniture also, but we felt we could choose a number of our employees and aid go the household furniture for making there work a lot easier. Various day later on a whole new team of installers came, not surprisingly ten am instead of 7 am that we were instructed they might be there. They could only get to a small part of the job completed given that they arrived so late. The third day we experienced installers, Allow’s just say installer considering that only (one) showed up, right after Listening to us complain he ultimately bought some assist all-around 2 PM and instructed us he experienced to stay late since he had A different career to check out the next working day.
June 7, 2018 at nine:32 am I obtained flooring from them 6 months back I was instructed drinking water evidence and will likely not tear wouldn't get gashes in it. Nicely there periods now where they've repaired the ground has appear up once again There may be tears and gashes all inside the flooring day a few of contacting there joke of customer service and still cant get everyone to return out and resolve all over again oh all of the molding or trim is arising all over again they demand me 10 grand for flooring that the installers told me was trash and perhaps cost 2500 pounds.
They've got ripped off the wrong buyer and the remainder of you need to awaken and prevent purchasing their lies.
Yesterday I acquired a phone from Manny while in the “corporate office” that said my file landed empire carpet installation reviews on his desk! Ha ideal. He was undoubtedly not from corporate how he spoke to me. Even experienced the gall to ask me why I had been chuckling when he claimed they need a chance to enable it to be correct!
This installation has actually been a nightmare. On Oct 24 2017, I sat with George Svadeba and purchased two rooms of carpet, honey tone and grand junction. When it was sent the grand junction coloration was incorrect. They set up the honey tone However they didn’t contain the changeover which they promised to provide. On November fifteen,2017 I had been instructed the grand junction aspen could well be shipped. I was hardly ever notified that early morning as before, After i referred to as they reported the get wasn't in. That was almost per month just after I requested it and it still wasn't in. They claimed they might bring it on Friday Nov 17, 2017. In addition they claimed the transition would occur also. That Friday they despatched subcontractors plus they didnot hold the changeover or understood almost nothing about it. Then they said I'd to pay the 500.00 balance prior to they would start. I had previously paid out above three,000 and was insulted because they didn’t discuss english as well as their interpreter said that A further lady had not compensated The cash when they put in the ground in order that they didn’t have confidence in me.
I really woukd just like a simply call from the senior executive that will make conclusions thoroughly. I’m just asking to be handled with and fullfill your deal. If I broke my arrangement no one would stand for it. This is known as a horrible way to take care of your customers.
Oct 17, 2017 at two:01 pm I am composing in reaction to this kind of bad knowledge with your company in the income persons lying about moisture barrier they were putting down it ought to of been the thicker one that's not what we obtained also my residence 7 times counting isn't finished each of the transitions pieces will not be down as being the installer Slash them Mistaken so that they had to receive new in addition they did not have quarter round to match my cabinets also my quarter spherical appears to be like awful it was hardly ever completed or caulked This is a journey hazzard as well as the changeover piece for my carpet will not be on and my carpet is pulling again I are lied to from Every person During this enterprise as to when this position will be to be concluded They broke the waterline to my fridge as I needed to connect with a plumber to repair it not forgetting he needed to Slash my drywall guiding the fridge in which many of the transitions parts go are a trip hazzard this issue seriously ought to be cared for I want I'd personally of viewed this web page right before I decided to go with this firm as it seems like the customer service profits and installation all lie tomorrow will probably be eight times my ground is still not accomplished I'd appreciate to understand When the installers are certified and bonded as we ended up advised when they were being my quarter round would not search how it does and my floor in spots just isn't amount they told me that might go away as I tend not to feel that either amusing thing they guaranteed cost you whether or not perform is not done neither amongst my two rooms or accomplished it is a shame Therefore if they are saying 40 a long time Along with the BBB and wonderful customer service Incorrect if they say this certain product comes along with the ground not genuine I did not have the padding which was revealed to me and When you've got a difficulty not one person calls you back again and also you are on hold for good and so they cling up on you I'm 1 displeased customer I'd in no way refer everyone To Them so Moreover possessing an incomplete ground I really have to fork out for someone to repair my drywall on my freshly panted partitions
We’ve browse your review, and they are upset to hear about your carpet installation. We regret the delay, and would want to abide by up with you to generate items correct.